IT Technician

Role Overview

• Manage the day to day running of the IT infrastructure in the studio, maintaining and innovating the systems we use.
• Manage software and hardware procurement and deployment for the current stage of the business.
• Support the development teams on a day to day basis.
• Assist the engineering team where required with infrastructure, sourcing hardware and software from vendors, monitoring networks and systems.
• Identify areas of improvement and make recommendations to the Senior Leadership team on IT security and policy changes.
• Thoughtfully plan out system changes, identifying the 5W’s: Who’s impacted What other systems are impacted/ what changes need to occur Where do the changes need to occur When did the changes need to occur by? Why do these changes need to occur.
• Manage departmental resources in terms of budgets and KPI Targets.
• Work with other members of the IT/ DevOps / Engineering (where applicable) to help in the delivery of core services / game Products.
• Deliver proposals to key stakeholders that have been developed.
• Conducting annual audit reviews of company assets and maintaining detailed records of all assets and who they are assigned to.
• Planning and implementing projects as required by the business.
• Ensuring that systems and networks operate at peak efficiency.
• Maintain systems security and stability.
• Encouraging organisational change efforts by encouraging the benefits of digital transformation, promoting user adoption, and addressing any resistance or challenges.
• Performing any software, equipment upgrades, or incident resolution out of hours to avoid unnecessary disruption to business activities.
• Development and implementation of a disaster recovery plan for the business.

Requirements

• Windows 11 support is critical
• helping our team resolve issues with their day-to-day work.
• MacOS and Linux desktop support are a bonus.
• Linux server support is an absolute must, a lot of our core infrastructure runs on Linux servers so you must know how to quickly and accurately resolve any issues our servers may be experiencing.
• Server setup and configuration
• both Windows and Linux are required on a regular basis as development work, and projects change often, and each project may need its own full pipeline.
• System security knowledge is absolutely essential not only to Radical Forge but our entire industry.
• You must be proficient in securing networks and infrastructure, and ready to adapt and change security policies to combat an ever-evolving threat landscape.
• Be able to navigate around Virtualisation technology, and show experience with containerisation.
• Knowledge of scripting and automation would be a plus
• the likes of Ansible and Terraform in particular.
• Experience working with development pipelines.
• A solid understanding of the Software Delivery Life Cycle would be very useful to the ideal candidate, along with prior support experience with development backend systems such as Git, Perforce, Subversion and TeamCity.

Tech Stack

• Ansible
• Linux
• MacOS
• Subversion
• Terraform

Benefits

• Open & Honest We keep our employees in the loop every month about where we are heading as a studio and what's going on behind the scenes.
• Flexible Working We offer flexible work hours with the option to work from home part-time or always.
• Employee Health Benefits We offer private healthcare, including a cash plan to help with day-to-day health costs such as dental, optical, physiotherapy, and more.
• First Fridays Every first Friday of the month, we bring people together for an all-hands meeting to share info and updates across current projects, as well as working on new IP ideas and pitches together.
• Time to Yourself Not feeling it this morning? Then, take one of your two annual Duvet Days. Plus, you get an extra holiday day for each year of service and an optional yearly charity day for everyone.