Key skills
Communication
About this role
Role Overview
- responsible for the troubleshooting, maintenance, and repair of Fire Station Alerting System
- serve as a front-line specialist for troubleshooting amplifiers, speakers, audio wiring
- support associated hardware, software, and network components
- conduct system checkouts and device setups in preparation for shipping to customers
- provide Tier1 troubleshooting for end user issues (customers and subcontractors)
Requirements
- 2+ years of work-related experience in the field of IT Support, preferred
- Associate’s Degree or higher in Information Technology, Computer Science or related field
- Possess a technical school or apprenticeship program in related field of electrical or electronic support
- Knowledge of and experience in configuring desktop and laptop computers with Windows 7 and 10
- Working knowledge of standard network protocols
- Must demonstrate experience in system deployments
- Knowledge of troubleshooting hardware related issues remotely
- Hands-on experience with professional or commercial audio systems
- Strong understanding of audio troubleshooting, including diagnosing hums, ground loops, and communication issues
Benefits
- comprehensive package of group benefit programs with enrollment options
- flexibility in both plan selection and level of coverage
- values the diversity of our team
- equal employment opportunities to all employees