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Junior Customer Success Manager, EU at Sumsub | JobVerse
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Junior Customer Success Manager, EU
Sumsub
Remote
Website
LinkedIn
Junior Customer Success Manager, EU
Europe
Full Time
4 hours ago
Apply Now
Key skills
Product Management
Customer Success
Sales
About this role
Role Overview
Managing clients on all levels: technical, business, and product.
Help clients succeed in their goals.
Managing and growing relationships with Key Clients.
Identifying opportunities and potential challenges.
Providing clients with training and webinars.
Introducing clients to new features and handling feature releases.
Providing client feedback internally.
Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.
Requirements
Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
Basic understanding of KYC will be a big plus.
Proficiency in Google Sheets / MS Excel.
Strong analytical skills and proactive approach.
Advanced English.
Benefits
Remote-first, trust-based culture.
No mandatory office days, no attendance trackers.
Extra time off: your birthday is a holiday.
10 personal days each year.
7 sick days without paperwork.
Time to rest is part of the deal.
Fair and transparent pay, benchmarked to the market.
Support for personal development plans.
Learning opportunities and coverage for role-specific events.
Team offsites, with travel fully covered.
Apply Now
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