Junior Customer Success Manager, EU

Role Overview

• Managing clients on all levels: technical, business, and product.
• Help clients succeed in their goals.
• Managing and growing relationships with Key Clients.
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to new features and handling feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

Requirements

• Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
• Basic understanding of KYC will be a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.
• Advanced English.

Benefits

• Remote-first, trust-based culture.
• No mandatory office days, no attendance trackers.
• Extra time off: your birthday is a holiday.
• 10 personal days each year.
• 7 sick days without paperwork.
• Time to rest is part of the deal.
• Fair and transparent pay, benchmarked to the market.
• Support for personal development plans.
• Learning opportunities and coverage for role-specific events.
• Team offsites, with travel fully covered.