Proactively identify simple fiat currencies & remittance/payments opportunities.
Proactively identify new growth opportunities within existing clients.
Manage payment service providers to maximize revenue opportunities.
Seek assistance from Sales team members when strategic opportunities are identified.
Accurate administration of VTS Clients.
Collaborate and communicate clearly with cross-functional teams, including sales, legal, and technical departments, to ensure continuity of service.
Provide daily transaction and balances reports to clients and partners.
Responsible for maintaining strong client relationships, addressing inquiries, and resolving complex payment issues promptly and professionally.
Document and maintain accurate Datasoft records of clients’ trade, interactions, and issues.
Collaborate with compliance teams to ensure that all client support processes adhere to industry regulations and standards.
Prepare and provide regular reports on onboarding progress, including metrics and KPIs.
Perform any other related lawful duties that may be given by the Management from time to time.

Bachelor’s degree in business, finance, or a related field.
Well verse in Microsoft Office application – especially in Microsoft Excel.
Proven experience in a client support or customer service role in the payments industry.
Ability to work night shift (4PM to 1AM), and flexible scheduling.
Ability to collaborate effectively across departments.
In-depth knowledge of payment processing, payment gateways, and related technologies.
Familiar with foreign exchange and foreign exchange quoting.
Excellent interpersonal and communication skills.
Strong verbal and written communication in English.
Ability to communicate in Chinese including Mandarin is preferable.
Strong problem-solving abilities and attention to details.
Excellent customer-centric approach.
Adaptable and able to work effectively in a fast-paced environment.

Client Support Executive

Key skills