Communicate with customers to understand their needs, and help them through email/phone calls
Build and develop relationships with customers and potential new customers based on trust and respect
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Liaise between the customer and internal teams
Resolve complaints and prevent additional issues by improving processes
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Keep accurate records pertaining to inventory and account notes.
Increase customer retention and upsell
Manage & resolve complex customer situations
Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks
Design and implement efficient reporting to Management , including analysis of retention metrics and improvement suggestions

Previous experience of 2-5 years in account management or sales, ideally having worked with enterprise accounts.
Solid knowledge of sustainability frameworks and regulations.
Customer obsession : You love helping your clients and know how to nurture relationships.
Sales mindset and analytical skills to leverage data in decision making.
Show a clear understanding of Greenly’s offer and values
A native-equivalent level of proficiency in English and ideally fluency in French.
Great interpersonal and cross collaboration skills.
Comfortable working in a fast paced environment focused on scaling globally.

Beautiful offices in the heart of Paris (9ᵉ arrondissement)
A renumeration of 43k€
45k€ per year + 24k€ yearly variable
Flexible remote work options
Top-notch tools to help you do your best work
Private medical insurance with Alan (including mental health support), 100% covered
50% Navigo reimbursement for public transport
Sustainable lunch vouchers via Ekip
Partial coverage of your Gymlib subscription
A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people

Senior Account Manager

Key skills