Trilingual Technical Support Specialist
Barcelona, Catalonia, Spain
Contract
2 hours ago
Key skills
TCP/IPVoIPSalesforceJira
About this role
Role Overview
- Oversee end-to-end management of technical incidents via phone support.
- Promptly resolve technical issues, collaborating with cross-functional teams.
- Analyze requirements, offering effective solutions for client needs.
- Ensure compliance with Service Level Agreements in all client interactions.
- Clearly communicate technical information to diverse audiences.
- Efficiently manage tickets, prioritizing based on urgency and impact.
- Collaborate with internal teams to escalate and resolve high-priority issues.
Requirements
- Fluency in French, English and Spanish
- Knowledge of Zendesk, Jira and Salesforce tools
- Strong customer relationship skills
- Ability to explain technical issues to non-technical users
- Proficiency in network domains, VoIP, TCP/IP, internet, etc.
Tech Stack
- TCP/IP
- VoIP
Benefits
- Health insurance
- Professional development opportunities