Junior IT Support Specialist

Role Overview

• Provide technical support to employees for hardware and software.
• Install, configure, and maintain computer systems and applications.
• Manage Mobile Device Management (MDM) systems to ensure the security and compliance of mobile devices.
• Administer user accounts, permissions, and access rights in various systems.
• Troubleshoot and resolve technical issues in a timely manner.
• Keep accurate records of IT assets, incidents, and service requests.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Specialist, IT Systems Administrator, or similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Experience with MDM solutions and managing mobile devices.
• Familiarity with access control systems and user account management.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Experience with cloud services and virtualization technologies.
• Knowledge of cybersecurity principles and best practices.

Tech Stack

• Cloud
• Cyber Security

Benefits

• Customer First Mentality
• every decision we make should be made through the lens of the customer.
• Bias for Action
• urgency is critical, expect that the timeline to get something done is accelerated.
• Ownership
• step up if you see an opportunity to help, even if not your core responsibility.
• Humility and Respect
• be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.
• Frugality
• being frugal and cost-conscious helps us do more with less.
• Deliver Impact
• get things done in the most efficient way.
• Raise our Standards
• always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.