Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
Analyze and troubleshoot business rules and configurations to resolve issues effectively.
Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
Collaborate with technical teams to ensure comprehensive issue resolution.
Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
Own the establishment and scaling of our dedicated regulatory reporting support framework.
Guide clients through complex submission processes, analyze reporting discrepancies, and ensure robust compliance with mandated regulations.
Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
Support the development of internal knowledge base content and client-facing documentation.

Bachelor’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute).
2-4 years of experience in product support, business analysis or working with financial software solutions.
Experience with financial reporting software and understanding of business workflows.
Knowledge of regulatory reporting workflows (e.g. Basel, IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.
Understanding of capital markets, financial instruments, and general taxation rules, including double tax treaties is highly valued.
Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
Excellent communication skills in English, both written and verbal.
Experience with agile methods (Scrum) is a plus.
Willingness to participate in on-call or weekend coverage as part of a global rotation.
Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.
Candidates without prior regulatory reporting experience but with strong product support skills and a willingness to learn are encouraged to apply.

Numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
Opportunity to take on responsibility and participate in international projects.
Buddy-program.
Positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
Numerous team events.

Customer Support Specialist – Regulatory Risk Management

Key skills