Responsible for the management of our GP–Support team operating in the Americas time zone.
Plan, direct and integrate industry best practices to achieve operational efficiency.
Give guidance, mentor, and coach direct reports; establish and monitor performance goals.
Manage smooth implementation of integrated & standard operations practices with key business partners (internal & external).
Achieve successful service delivery metrics; SLA achievement and attainment of customer satisfaction targets.
Maintain a close collaboration with Finance, HR, IT subject matter experts while supporting customers with payroll, benefits, invoicing, and benefits, etc.
Manage team members working with external support, including stakeholder coordination with local service providers (LSP) and Local Payroll providers (LPP).

Degree or higher in International Business, Accounting, Law, HR, Finance, or other depending on other experience.
8-12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role.
4 years of people management experience in a centralized shared services environment
Detailed oriented focused on quality output; identifies and resolves moderately complex business problems.
Strong Manager experience in centralized HR shared service operation management.
Strong Experience in Peoplesoft/Workday/ SAP, Any relevant HRMS tool knowledge.
Knowledge / Experience with Zendesk and Salesforce; business analytical tools are a plus.
Strong understanding of finance and HR fundamentals in different locales
Good interpersonal skills to manage sensitive and confidential situations; the position continually requires demonstrated poise, tact, and diplomacy.
Ability to collaborate with diverse individuals and/or groups.
Problem solving to analyse root cause issues and create action plans.
Lean & Six sigma experience will be an advantage

Manager, Support Specialist

Key skills