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Technical Support Specialist at Veralto | JobVerse
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Technical Support Specialist
Veralto
Remote
Website
LinkedIn
Technical Support Specialist
Michigan, United States of America
Full Time
3 weeks ago
$52,200 - $91,400 USD
No Visa Sponsorship
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Key skills
TCP/IP
CRM
About this role
Role Overview
Providing advanced technical support for CIJ, IJ, TTO, and Laser systems.
Diagnosing complex hardware, software, ink, and application issues.
Supporting customer integrations including PLCs, I/O, RS232, Ethernet, and TCP/IP.
Acting as an escalation point for customers and field teams.
Collaborating with Engineering, Quality, and Global Technical Support.
Creating and maintaining technical documentation and knowledge articles.
Travel and working conditions include domestic and international travel up to approximately 25%.
Requirements
Experience in advanced technical support in an industrial or manufacturing environment.
Demonstrated experience with applications and system integration.
Experience resolving complex technical escalations.
Ability to work independently in a remote environment.
Willingness to travel domestically and internationally.
Must be within commutable distance from Grand Rapids, MI.
Experience with coding and marking equipment (CIJ, IJ, TTO, Laser).
Knowledge of industrial automation environments and plant systems.
Familiarity with remote diagnostic tools and CRM or ticketing systems.
Tech Stack
TCP/IP
Benefits
paid time off
medical/dental/vision insurance
401(k)
Apply Now
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