Providing advanced technical support for CIJ, IJ, TTO, and Laser systems.
Diagnosing complex hardware, software, ink, and application issues.
Supporting customer integrations including PLCs, I/O, RS232, Ethernet, and TCP/IP.
Acting as an escalation point for customers and field teams.
Collaborating with Engineering, Quality, and Global Technical Support.
Creating and maintaining technical documentation and knowledge articles.
Travel and working conditions include domestic and international travel up to approximately 25%.

Experience in advanced technical support in an industrial or manufacturing environment.
Demonstrated experience with applications and system integration.
Experience resolving complex technical escalations.
Ability to work independently in a remote environment.
Willingness to travel domestically and internationally.
Must be within commutable distance from Grand Rapids, MI.
Experience with coding and marking equipment (CIJ, IJ, TTO, Laser).
Knowledge of industrial automation environments and plant systems.
Familiarity with remote diagnostic tools and CRM or ticketing systems.

Technical Support Specialist

Key skills