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Pharmacy Technician Support Specialist at ExactCare | JobVerse
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Pharmacy Technician Support Specialist
ExactCare
Remote
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Pharmacy Technician Support Specialist
New Jersey, United States of America
Full Time
2 hours ago
No H1B
Apply Now
Key skills
Communication
About this role
Role Overview
Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service
Document all incoming calls and dialogue within company software
Resolve client drug benefit concerns of a medical, financial, or technological nature
Provides enrollment support for new PACE enrollees
Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside
Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place
Provides help desk support to network pharmacies
Education PACE staff regarding CK and network pharmacy processes for facility participants
Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations
Coordinates and sets up couriers to ensure timely medication delivery
Attend department and company meetings and educational programs upon request
Ensures that HIPAA guidelines are followed in every communication with clients
Interest in learning new tasks for development purposes
Embody AnewHealth’s Core Values in all communications and interactions
Requirements
Associate’s degree preferred
High School Diploma or equivalent required
CPhT (Certified Pharmacy Technician) certification, a plus
1 year of customer service/member service experience in a call center or similar, required
Health care industry experience, a plus
Experience in a pharmacy support role, a plus
Knowledge of plan and benefit structures and Medicare guidelines, a plus
Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software
Excellent communication skills, both verbal and written
Understanding of clinical terms and impacts
Benefits
Medical, dental and vision coverage are effective 1st of the month following date of hire
401(k)
Paid Time Off
paid holidays
company-paid life insurance and short-term disability
flexible spending
Apply Now
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