Serve as the primary point of contact for assigned TPA P&C clients
Build strong, trust-based relationships with key client stakeholders
Lead regular stewardship meetings, QBRs, and performance reviews
Ensure client expectations, SLAs, and KPIs are consistently met or exceeded
Partner with internal claims leadership to ensure high-quality claims handling and operational execution
Monitor service metrics, identify trends, and proactively address issues
Advocate for clients internally while maintaining alignment with business goals
Drive continuous improvement initiatives across accounts
Own client retention strategy and proactively mitigate risk of attrition
Identify and drive organic growth opportunities (cross-sell, upsell, new lines of business)
Partner with Business Development on renewals and expansions
Contribute to revenue growth within existing accounts
Support pricing discussions, contract renewals, and scope changes
Monitor account profitability and ensure alignment with financial targets
Partner with finance and leadership on forecasting and revenue tracking
Work closely with Claims, Actuarial, SIU, and Operational teams
Align internal stakeholders around client priorities and delivery expectations
Support onboarding of new clients and expansion implementations

Medical, dental, and vision plans to ensure your health and that of your family.
A 401k plan with employer matching to help you build a secure financial future.
Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
Paid holidays.
Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Account Executive

Key skills