Head of Marketing – Creative Operations

Role Overview

You will be responsible for:

• Lead Marketing & Creative Operations: Own and optimise end-to-end marketing and creative processes, ensuring high-quality delivery at pace. Establish clear, structured ways of working that enable teams to perform at their best.
• Drive Campaign Planning & Execution: Lead cross-channel, multi-market campaigns from concept to launch. Manage annual and quarterly planning cycles, ensuring alignment and effective execution across teams and markets.
• Oversee Creative Production & Efficiency: Manage the central creative studio to deliver on-brand, timely output. Implement scalable systems, templates, and AI-driven tools to improve efficiency and empower local teams.
• Deliver Commercial Impact: Support revenue growth through operational delivery of key initiatives (e.g. B2B Gift Cards).
• Enable Cross-Functional Collaboration: Act as a strategic marketing partner across Product, Finance and HR. Support new market launches and partnerships, fostering seamless collaboration across the business.
• Manage Budgets & Resources: Own OPEX marketing budgets and vendor spend, including forecasting and optimisation. Oversee agencies and freelancers to ensure effective and efficient resource allocation.
• Build Scalable Systems: Develop and implement processes, guidelines, and frameworks that support growth and expansion into new markets within a cohesive operating model.
• Champion Team Culture: Foster a collaborative, transparent, and high-performing team environment. Promote clear communication, continuous improvement, and a culture where ideas are actively shared and refined.

Requirements

About you:

• Experience leading marketing or creative operations in a fast-paced, multi-market environment
• A strong instinct for what good looks like
• creatively and operationally
• Confidence working across teams and influencing at all levels
• A process-driven mindset, with the flexibility to adapt when needed
• Experience (or real curiosity) in using AI to improve creative or marketing workflows
• Solid financial acumen and experience managing budgets
• A commercial mindset
• you care about outcomes, not just output
• Fluent English speaker. Any other European langueg will be a plus

Benefits

We’ll treat you with:

• 28-days holiday, plus bank holidays
• Monthly £40 Treatwell vouchers so you can treat yourself too
• Online perks and wellbeing platforms
• A beneficial pension scheme and enhanced parental pay & leave policy
• Mental health support through our partnership with Open-Up