About this role
Role Overview
- You are the first point of contact for technical inquiries from our customers and users via tickets, phone, or email.
- You reliably prioritize, document, and process support tickets in our ticketing system.
- You independently analyze and resolve IT issues at the 1st Level support in a service-oriented manner.
- You escalate complex issues to our Level 2 experts.
- You deliver excellent customer service and demonstrate empathy when supporting users.
Requirements
- You have successfully completed vocational training as an IT specialist for system integration (Fachinformatiker/in Systemintegration) or have already gained professional experience working in IT support.
- You speak German and English at C1 level.
- You have a strong service mindset and prioritize customer-centric, independent, and solution-oriented work.
- You work with a hands-on mentality.
- You want to work in a company where participation and initiative are valued.
- You are interested in further developing and expanding your technical skills.
Benefits
- Join the IT revolution — we are a small but fast-growing team in Berlin and Munich with big ambitions, and experience how we build a startup from the ground up into Europe’s leading IT operating system.
- Attractive compensation package, including a virtual share package (VSOP).
- High level of responsibility and autonomy from day one.
- Benefits: public transit ticket, Swapfiets bike subscription, Urban Sports Club membership, Corporate Benefits.
- Well-equipped offices in Munich and Berlin-Mitte.