Key skills
Communication
About this role
Role Overview
- Serve as the primary support resource for UKG Ready HR and Benefits modules.
- Review client tickets, gather requirements, and apply correct system updates or configurations.
- Troubleshoot issues related to:
- HR Core configuration
- Benefits Administration (plan setup, rules, eligibility, deductions)
- Open Enrollment configuration, testing, deployment
- Workflow routing and approval
- Role permissions and security setup
- Standard and custom reporting
- Configure benefit plans including medical, dental, vision, FSA, HSA, 401(k), and other client-specific plans.
- Update and optimize HR settings, workflows, and security roles.
- Provide training to clients or internal teams on HR Core, Benefits, reporting, and workflows as needed.
- Assist with documentation, job aids, and internal knowledge articles.
- Collaborate with cross-functional teams including Payroll and Implementation to resolve complex issues.
- Escalate technical issues appropriately while maintaining ownership of client communications.
- Attend work regularly at the corporate office location. For those near Chandler, AZ or Duluth, GA, this is an in-office role.
- Participate in internal projects, system enhancements, and testing initiatives.
- Support process improvements and departmental efficiency initiatives.
- Assist team members during high volume periods, Open Enrollment, or platform-wide changes.
- Build and maintain relationships with team members and peers to ensure effective communication and service coordination.
- Attend webinars and training to stay current on company and department best practices.
- Complete projects and duties as assigned by the supervisor.
- Represent HRIS Support in internal meetings or client calls as needed.
Requirements
- High school diploma or equivalent required; relevant experience or education (including non-traditional degrees or job training) preferred.
- 2–5 years supporting or administering UKG Ready with focus on HR and Benefits.
- Background in HRIS, HR operations, benefits administration, or related field.
- UKG experience required.