Working under moderate supervision, utilize the pension administration system to manage participant requests, prepare pension election forms and process payments.
Research and respond to participant benefit plan inquiries, create a positive customer experience for plan retirees and their beneficiaries; Respond to cases forwarded by the Employee Services Unit call center.
Maintain data in Pension and 401(k) administration systems.
Work with administration systems, Human Resource database and employee records when necessary to resolve data issues.
Provide support to pension administration manager and benefits team members.
Complete retirement benefit plan related administration as needed, may assist with Health & Welfare tasks.
Provide support to our retirement plans, including assisting with core projects and audits.
Assist with tasks related to international benefits, as needed.
Perform other duties as assigned.

Bachelor’s and/or associate degree or equivalent.
2+ years of benefits related experience.
Experience using HR Technology platforms, including Workday.
Experience with pension plan benefits calculations.
Written and oral skills.
Strong analytical and organizational skills.
Strong customer service orientation.
Excel, Word and related software package skills required.
Ability to interpret facts and figures.
Works well in a team environment--establishes and maintains effective work relationships.
Highly ethical and can maintain confidentiality.
CEBS exams and designations.
1 year of retirement plan related experience.

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Consultant, Retirement Benefits

Key skills