Key skills
NegotiationSales
About this role
Role Overview
- Lead branch operations, ensuring process efficiency, service quality and compliance with company policies and guidelines.
- Define and execute commercial strategies based on data analysis, monitoring performance, conversion, productivity and profitability indicators to support assertive decision-making.
- Develop, train and motivate the team, ensuring continuous improvement in technical skills, customer service, performance and results orientation.
- Conduct market analyses, monitoring competitors, sales channel behavior and trends to identify opportunities and mitigate risks.
- Strengthen and expand relationships with partners (operators, entities, associations, brokers and brokerage executives), broadening the business portfolio and increasing the brand's market relevance.
- Ensure the execution of branch administrative processes, maintaining resource availability, organization and operational efficiency.
- Monitor and analyze the branch's financial indicators, proposing actions to grow sales, improve profitability and drive continuous improvement.
- Track individual and team performance as well as partner brokerages, proposing action plans, campaigns and improvement strategies.
Requirements
- Advanced mastery of sales techniques, negotiation and portfolio management.
- Technical knowledge of the health insurance/health plan market, related legislation (Law 9.656/98) and applicable regulatory resolutions.
- Advanced analytical ability: interpretation of indicators, reports, dashboards and commercial metrics.
- Working knowledge of financial management, projections and comparative analyses.
- Intermediate proficiency in Microsoft Office.
- Experience in commercial management and leading sales teams, preferably in the supplementary health (private health insurance) sector.
- Bachelor's degree in Administration, Business Management, Economics, Marketing or related fields.
- Postgraduate degree desirable in Business Management, Commercial Management, Applied Data Science for Business or Strategic Marketing.
Benefits
- Meal voucher and/or food allowance to meet your needs;
- Medical insurance with co-payment;
- Dental care with two plan options so you can choose the best fit;
- Life insurance;
- Birthday credit deposited on your Caju card for you to use as you wish;
- Capacita — exclusive training platform for our employees;
- Profit-sharing (PLR);
- Breakfast at the office with fruit and snacks;
- Wellness and quality-of-life program (psychological, financial, social and legal support for you and your dependents);
- Hybrid work model (4 days on-site and 1 day remote);
- Free telemedicine for you and your dependents;
- Travel club to plan your vacation trips;
- TotalPass — nationwide gym partnership for your health and well-being, with attractive pricing;
- Benefits club — discounts with various exclusive partners;
- Newborn welcome kit;
- Extended paternity leave;