Solutions Engineer

Role Overview

• Conduct comprehensive product demonstrations, highlighting features and customizing the presentation to address each prospect's specific needs and pain points while ensuring alignment with Product, Design, and Engineering teams to represent our solution's capabilities accurately.
• Serve as the technical expert during sales calls and meetings, confidently answering technical questions and addressing concerns, and liaising with the Engineering and Product teams to provide accurate, in-depth technical insights.
• Collaborate closely with the sales team to understand customer requirements and develop effective technical sales strategies while maintaining a solid connection with the Product and Design teams to ensure feasibility and alignment with product vision.
• Provide detailed technical guidance and support to customers during the post-sales process, ensuring a smooth implementation and a high level of customer satisfaction, and coordinating with the Engineering team for any complex technical issues or customizations.
• Gather and relay feedback from customers and prospects to inform product roadmap and feature enhancements and ensure that customer input is integral to the development process.
• Stay abreast of industry trends, competitive landscape, and technological advancements, utilizing this knowledge to address customer needs better and position our product effectively while sharing insights with the Product, Design, and Engineering teams to inform future development.
• Support the maintenance of technical documentation, including FAQs, knowledge base articles, and case studies, to support the sales process and enhance customer understanding of the product, ensuring consistency and accuracy in collaboration with the Product and Design teams.
• Train and mentor team members on technical aspects of the product, fostering a culture of knowledge sharing and continuous learning within the team and facilitating regular knowledge exchange sessions with the Product, Design, and Engineering teams to ensure a unified understanding of the product's capabilities and roadmap.
• This is a customer-facing and interacting role with approximately 25% travel to both industry conferences and events as well as on-site meetings with customers.

Requirements

• Proven or related experience in a technical sales, pre-sales, or sales engineering role, preferably within enterprise B2B SaaS
• Direct experience with enterprise physical security systems and technologies
• Certified ServiceNow Administrator within six (6) months of hire
• A solid technical background with a demonstrated ability to learn and adapt to new technologies quickly
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts clearly and persuasively to a variety of audiences, including non-technical stakeholders
• A collaborative mindset with a proven track record of working effectively with cross-functional teams, including Product, Design, and Engineering, to drive product improvements and deliver customer solutions
• Strong problem-solving skills and the ability to think strategically about customer needs and how our product can meet those needs
• High level of initiative and self-motivation, with the ability to work independently in a dynamic, fast-paced environment
• Experience in gathering and interpreting customer feedback and working with internal teams to translate this into actionable product improvements
• A customer-centric approach, with a passion for delivering outstanding customer experiences and a commitment to ensuring customer success
• Strong organizational and project management skills, with the ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.

Tech Stack

• ServiceNow

Benefits

• Equity participation