Initiating calls with patients to collect payments and settle accounts
Following up on accounts, receiving and processing payments, updating incomplete and missing account information
Collaborating with patients to create payment arrangements and counsel them on financial assistance programs
Coordinating payment resolution on unpaid accounts
Contacting patients to discuss and resolve outstanding balances
Obtaining and processing payments
Verifying payments and adjustments have been received and posted
Maintaining and supporting customer accounts and inquiries
Receiving and resolving calls from patients, insurance companies, attorneys, and departments
Ensuring correct billing by addressing accounts with incomplete or missing information

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
2 to 5 years of experience in a call center, medical, insurance, or collections
High school diploma or GED
Associate's or Vocational degree in business, healthcare, or related field
2 to 5 years of experience in Revenue Cycle Management

Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

Collections Representative

About this role