About this role
Role Overview
- Lead and execute assurance/control testing across Customer Solutions & Australian Markets Partnering (CS & AMP) function, validating design and operating effectiveness, maintaining evidence and clear audit trails
- Own and maintain risk registers and governance reporting in line with the Enterprise Risk Framework, supporting proactive risk identification, assessment, escalation, and executive-level reporting
- Act as the primary point of contact for internal and external audits for CS&, including audit planning, scope definition, evidence coordination, timely response to requests, and validation of findings
- Drive end-to-end remediation of audit and assurance findings—partnering with management to design practical remediation plans, tracking progress, validating completion, and reporting status and themes
- Support the monthly compliance program and broader controls/compliance activities, liaising with Tolling Assurance, Internal Audit, and Enterprise Compliance
- Coordinate and manage the annual update of the Delegation of Financial Authority, ensuring alignment with organisational changes and control expectations
- Partner with business teams to uplift control maturity—educate stakeholders, embed requirements into projects/processes, and redesign/reporting where needed (e.g., credit/refund reporting)
Requirements
- Proven experience in audit/assurance testing (internal or external), including control mapping, risk identification/rating, and remediation follow through
- Strong communicator and coordinator—able to translate control/assurance concepts for non-specialists and drive evidence gathering across multiple teams
- Data savvy with the ability to extract/analyse datasets to draw insights that inform risk, control, or assurance activities
- Experience working in regulated, high-volume customer or financial environments (e.g. utilities, transport, financial services) is desirable
- Comfortable operating in ambiguity—able to build or improve processes where they don’t yet exist and create clear, reliable outputs
- Tertiary qualification (or equivalent experience) in a relevant discipline; CA/CPA desirable; familiarity with risk systems (e.g., ARM or equivalent) is advantageous.
Benefits
- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
- Learning and development opportunities to support your career interests
- Health and wellbeing support — access to Headspace and our EAP program, wellness facilities, and more
- Share offers and insurance benefits
- Social activities, community give-back programs and paid volunteer days
- We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests.