Examine claims documents received
Examine documents to settle any required adjustments
Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
Issuing, checking and sending dunning letters / Collection letters
Resolve deductions & disputes
Follow up on accounts and on disputed items
Identify potential claims to be called out and refer to appropriate personnel
Remain abreast of company and industry changes as well as changes in internal processes and procedures
Provide operational support as needed to various business lines, communicate with customers via phone and written correspondence to obtain specific claim information
Work with the Accounting team to book corrections and assure ledger
Support ad hoc requests from Business groups and local units
Provide required monthly reports
Successfully graduating the training plan attached to the position and the tasks;
Updating the working procedures periodically;
Training other team members regarding the daily tasks whenever necessary and requested by the manager;
Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Language level: Slovenian C1 & English B1/ B2
Graduate / Post-graduate in Business Management or similar
Anti-money laundering relevant certifications are nice to have
Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage
Previous working experience on OTC – Collections is an advantage
Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
Good verbal and written communication skills and able to deliver results in time
Working experience with various countries and cultures would be a plus
Insurance Certification/ experience would be a plus

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Collections, Claims & Disputes Accountant – Senior Process Associate

Key skills