Identify emerging fraud trends and drive proactive measures to mitigate risks.
Partner with senior leadership to align fraud strategies with business objectives, customer experience goals, and regulatory compliance.
Work closely across teams to embed fraud risk management into new features and processes.
Represent Fraud Operations in cross-functional initiatives, incident reviews, and crisis-response efforts.
Drive the implementation and adoption of fraud improvements with Product Teams.
Build and refine workflows for case management, decisioning, and escalations, ensuring efficient and high-quality outcomes.
Oversee vendor relationships and third-party fraud solutions; evaluate new tools, models, and technologies.
Collaborate to enhance fraud models, rules, machine learning systems, and monitoring.
Establish operational KPIs, dashboards, and reporting to monitor performance and guide decisions.
Ensure compliance with relevant regulations; partner with Legal, Compliance, InfoSec, and Service teams to maintain strong controls.
Lead internal and external audits related to fraud operations.
Implement best-in-class practices, automation, and process enhancements.

8–12+ years of experience in fraud prevention, risk management, or trust & safety—preferably within fintech, banking, e-commerce, payments.
Bachelor's degree in business, Finance, Criminology, Data Analytics, or related field; advanced degree a plus.
5+ years of management experience leading operational/service teams
Strong understanding of fraud operations workflows, identity verification, transaction monitoring, dispute management, and investigation techniques.
Proficiency with fraud platforms, case management systems, rule engines, and/or machine learning-based detection tools.
Demonstrated ability to analyze complex data and develop actionable insights.
Excellent communication, stakeholder management, and executive-level presentation skills.
Experience scaling fraud operations in a high-growth environment.
Familiarity with regulatory frameworks such as KYC, AML, OFAC, Reg E, PSD2, or industry-specific requirements.
Background in loss forecasting, model governance, or fraud analytics.

Director of Fraud Operations

Key skills