Senior Technical Trainer – Operations Support

Role Overview

• Provides technical training to newly hired technician trainees
• Continues with periodic trainings through the Master Technician certification process
• Conducts training sessions in accordance with established standards to ensure that effective trainings are provided in a consistent and efficient manner
• Provides technical training for customers’ technicians both at TDW and on-site at customer location
• Travels to customer locations and serves as a resource for further questions once training has concluded
• Works in a team with other trainers to develop and deliver a training program for Mechanics
• Provides training classes with an introduction to HT&P operations for TDW salesmen and engineers
• Ensures training classes comply with all Health, Safety and Environment requirements and presents a positive HSE attitude to customers and students
• Conducts performance evaluations in compliance with DOT regulations
• Builds and maintains a mentoring relationship with trainees for the purpose of reinforcing training
• Certifies field coaches and field auditors who complete and evaluate on-the-job training
• Provides assistance with technical problems encountered on HT&P jobs, a source of support for a new or developing technician
• Conducts periodic audits of technician's work and identifies areas for improvement, reviews technical field reports for completeness, and determines training needs and ensures training is completed in a timely manner
• Reviews training records and work history for HT&P technicians and ensures all records are current and that each training is properly recorded
• Prepares follow-up reports for all training classes and reviews evaluations for ways to improve classes
• Submits expense reports, training reports, audit reports and job records in a timely manner
• Assists in designing training sessions that meet industry and TDW requirements and reevaluates these sessions on an on-going basis to discover areas for improvement
• Lead/perform HT&P jobs, working in the field as needed
• Perform maintenance and repair work in the shop or in the field as needed
• Assists in new product and service testing to determine the viability of that product or service.

Requirements

• High school graduate or equivalent
• Strong technical and interpersonal skills
• A minimum of 2 years field operation experience with TDW HT&P equipment strongly preferred
• Experience working as a mechanic strongly preferred
• Fluent in English is required
• Multilingual candidates preferred
• Travel from 10% to 40%

Benefits

• Competitive salary
• Professional development opportunities