Provide customers with the best solutions and offer advanced guidance and expertise on how TD Merchant Solutions can help them meet their financial needs now and in the future.
Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.
Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
Implement advice and customer service procedures and approaches to complete work efficiently.
Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.

Sound expertise and knowledge of Merchant Solutions pricing, products, systems, processes and business and operational functions
Relevant and demonstrated experience in customer facing support
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Possess computer & multi-tasking skills.
Thrive in a dynamic and time-sensitive environment.
A self-starter with strong organizational, planning and time management skills.
Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.
Bilingual FR is required for the role.

Bilingual French Client Retention Specialist

Key skills