Translate complex product updates and customer insights into impactful learning experiences
Manage the Learning Management System (LMS) to optimise engagement and reporting
Partner with the Internal Knowledge Base team to ensure all learning materials reflect the latest product updates and processes
Requirements
Experience in learning and development, training, or client-facing roles.
Experience designing and delivering learning through multiple modalities, including virtual instructor-led training, eLearning, video, and live sessions.
Demonstrated ability to develop learning solutions for technical or complex subject matter.
Strong written and verbal communication skills, with experience distilling information for client-facing teams.
Proven ability to work cross-functionally and manage ambiguity and shifting priorities.
Project management experience or interest in developing PM skills (agile experience is a plus).
Experience in B2B Payments or with Melio is highly desirable.
Flexibility to work in time zone differences with cross functional teams