Single point of contact responsible for all communication between Lavu and the customer during the product onboarding process, from the close of the initial sale to go-live and handoff to Account Management.
Develop, execute and lead a project plan specific to the client, ensuring deadlines are met
Multi-task and manage a large portfolio of diverse merchants with different software and hardware requirements
Understand business priorities and how to prioritize customers based on their stage in the process
Develop an expert knowledge of Lavu’s product offering and be able to offer insight and entry level support as needed
Advocate on behalf of the customer, bringing a “Customer First” approach to the Onboarding Process
Advise on configurations and upsell customers on hardware and additional software
Work closely with our Sales, Payments, Fulfillment and Account Management teams to help facilitate a seamless onboarding experience.

At least 2 years of customer service experience, with hospitality experience preferred
At least 1 year of experience in the project management space, or equivalent experience
Restaurant POS experience is a plus, but not required
Experience with HubSpot preferred but not required
Embraces and is an ambassador of Lavu's culture.
Committed to professional development including soft skills, product knowledge, integrations and industry knowledge.

Senior Onboarding Coordinator

Key skills