Patient Records Management: Maintain accurate and up-to-date documentation within the EMR system (HelloNote).
Handling Patient Inquiries & Correspondence: Respond to calls, emails, and messages in a professional and compassionate manner.
Medical Research & Reporting: Compile medical reports and research summaries for internal and client use.
Document Preparation: Create and organize reports, spreadsheets, and presentations (Such as updating policy and procedure manuals, employee handbooks etc..).
Social Media Management: Draft and schedule content, monitor activity, and maintain social media presence.
Email & Text Management: Sort, prioritize, and respond to communications; distribute newsletters.
Billing Support: Process payments from cash-pay patients, follow up on invoices, and coordinate payroll verification.
Other Duties: Run reports, attend VA meetings, onboarding, update internal documents, follow up with doctors on care plans, and assist with client intake/follow-up and other administrative support as needed

At least 2+ years of relevant experience as a Medical Virtual Assistant or in a similar healthcare administrative role
Excellent grammar, writing, and verbal communication skills
Strong problem-solving ability with willingness to ask questions when needed
Self-starter with accountability and initiative
Friendly, professional, and approachable demeanor
Culturally sensitive and respectful, especially when working with older adult patients (75+)
Clear and audible speaking voice suitable for patients with hearing limitations
Must be proficient in speaking and writing English very clearly.
Must have relevant work experience.
Be able to submit an NBI clearance or Local Police Clearance background check if requested.
Must be available for video meetings with your camera on.
Must have no other clients during required work hours.

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Healthcare Administrative Assistant

Key skills