Key skills
GoAISAPCommunicationSales
About this role
Role Overview
- Support semi-annual plan rollouts and mid-cycle updates
- Execute monthly incentive calculation cycles
- Perform pre
- and post-calculation validations and reconciliation analysis
- Investigate and resolve Tier 1 compensation claims and disputes
- Identify recurring issue patterns and recommend systemic fixes
- Support generation and distribution of sales compensation letters; track acknowledgements
- Be accountable for timely and accurate payments
- Participate in SPM system implementation, enhancements, or migrations
- Contribute to transformation initiatives focused on simplifying, standardizing, and automating processes
- Identify opportunities to leverage AI tools to: Improve claims triage and investigation, Automate validation workflows, Enhance reporting and performance monitoring, Reduce manual adjustments
Requirements
- Bachelor’s degree in Business, Finance, Information Systems, or related field
- 4
- 7 years of experience in Sales Compensation Administration or Revenue Operations
- Hands-on experience with at least one SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus)
- Experience participating in an SPM implementation or major platform enhancement strongly preferred
- Experience supporting global sales organizations and complex go-to-market preferred
- Strong understanding of compensation plan mechanics and crediting models
- Experience managing high-volume claims environments
- Advanced Excel skills (pivot tables, reconciliation analysis, data validation)
- Familiarity with automation tools and workflow optimization
- Experience using AI-enabled productivity tools (e.g., intelligent document review, data anomaly detection, workflow automation assistants) preferred
- Strong analytical and investigative skills
- Detail-oriented with high standards for data accuracy
- Ability to adapt to evolving systems and digital transformation initiatives
- Strong written and verbal communication skills
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave