Support users in our office space as well as remote support for our other office operations.
Provide support services for our office staff as well as our warehouse facilities.

Must have excellent root-cause assessment, troubleshooting and remediation skills for the full scope of local and WAN network issues.
Ability to thoroughly analyze, test, document, and modify desktop and network infrastructure, procedures and configuration
Ability to support Windows operating systems
Ability to support Microsoft Office as well as Office 365
Proficient with network cabling, installation, patch panels etc.
Windows server and Active Directory experience.
Desktop imaging using different products.
Experience with IP phones
Experience with AV products.
Experience with Managed Installation products.
Experience with warehouse infra.
Support of wide variety of desktops and laptops including parts replacement and warranty service
Experience with server installation, configuration and troubleshooting in an enterprise environment with Datacenter and cloud environments.
Experience with local and network printer troubleshooting and repair.
Experience with wireless access points and wireless devices.
Experience with network devices such as routers and switches.
Light travel required at times.
Night and Weekend work will be required when needed.
Requirement to be local person on-call for support in the warehouse
Extremely patient and friendly with users.
Commitment to providing the best customer service.
Willing to learn a wide variety of new technologies

IT Support Technician

Key skills