Own the full renewal and expansion cycle
pipeline management, proposals, negotiation, forecasting, and contract execution.
Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.
Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.
Lead win–win commercial negotiations, protecting margin while strengthening long-term relationships.
Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.
Map multi-brand or multi-region account structures to uncover new units, new use cases, and expansion pathways.
Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.
Respond to and manage customer commercial inquiries with speed, accuracy, and ownership.
Experiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.

Have SaaS experience in sales, account management, or commercial roles tied to recurring revenue.
Bring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos. Mid-Market experience preferred.
Show strong technical aptitude and can communicate Iterable’s capabilities clearly to varied audiences.
Can map complex organizations, understand reporting lines, and identify new commercial entry points.
Conduct excellent discovery and convert insights into quantifiable value and commercial opportunity.
Are highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.
Are perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.
Have a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.
Are proactive, disciplined, and take ownership of the commercial plan without waiting for direction.
Excel in problem-solving and adapt quickly in a fast-moving, evolving environment.
Demonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.
Operate with integrity, consistency, and a deep commitment to customer and team success.
Have an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success.
Are effective team players, collaborating well with others and prioritizing team success.

Mid-Market Customer Account Manager

Key skills