Serve as the primary point of contact and liaison between Presidio and AWS ProServe
Maintain proactive communication with AWS ProServe stakeholders across opportunities and active engagements
Identify, track, and manage upcoming AWS ProServe opportunities
Own internal alignment across GTM, delivery, and practice leadership for each opportunity
Ensure delivery teams understand AWS ProServe expectations, scope, and operating models
Support coordination of joint Presidio and AWS ProServe interviews and candidate selection processes
Develop and operationalize standardized intake and staffing processes for AWS ProServe engagements
Partner with practice leads to secure appropriate technical resources across US and India delivery teams
Provide regular reporting and insights to Services leadership on ProServe performance
Track project performance, utilization, and key delivery metrics

Bachelor’s Degree or equivalent work or military experience
5+ years of experience in customer success, delivery management, or technical program management
Experience working with AWS, ideally in partnership with AWS ProServe or similar organizations
AWS Certified AI Practitioner (Preferred Not Required)
AWS Certified Cloud Practitioner (Preferred Not Required)
Background in professional services or consulting environments preferred.

Customer Success Manager

Key skills