Manage key customer relationships, becoming both a client advocate internally and serving as the main contact for the client, with the ultimate goals being client retention and client growth
Monitor performance, ensuring that SLAs are met/exceeded while managing internally with Operations to ensure a consistent delivery of high performance and maintaining acceptable margins associated with a client’s budgeted financial performance
Develop strong relationships with multiple contact levels at the client, connecting with key business executives and stakeholders with a focus on the top executive levels
Ensure that Meduit has regularly scheduled business reviews (monthly, quarterly, etc.) with the client to discuss performance reports and KPIs, patient satisfaction, and address outstanding needs
Work within the client base to provide additional upgrade sales by always listening to client problems and demonstrating Meduit solutions across the Continuum, working with Outside Sales as needed
Manage Relationship Managers as their direct supervisor as necessary
Assist in developing creative and effective sales and client collateral in partnership with the marketing team
Attend appropriate conferences and sales forums to maximize the exposure of Meduit’s services

Undergraduate degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities
Minimum 5 years of experience with appropriate healthcare transactions such as billing and customer service that ultimately results in deep subject matter expertise
3 + years of demonstrated achievement of managing Tier 1 and 2 accounts in a Central Business Office (CBO) environment
Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED
Access to a Secure and Private workspace

Vice President, Client Engagement

Key skills