Serve as the primary point of contact for families after the initial onboarding, managing ongoing service delivery and communication.
Conduct regular client check-ins and provide timely, personalized support to maintain high levels of satisfaction and engagement.
Track client engagement and service quality, maintain accurate records, and recommend additional support to improve outcomes and retention.
Coordinate service launches and scheduling by aligning with internal teams, maintaining updated documentation, and addressing any issues to ensure a smooth client experience.
Work closely with Sales and Marketing to align messaging, share client insights, and support continuous improvements to the client experience.

Bachelor's degree or equivalent experience; background in education, customer success, or client services is a strong plus
At least 1-3 years of experience in account management, client services, or operations
Exceptional written and verbal communication skills
Strong organizational skills and attention to detail
Comfort working across multiple platforms (e.g., Google Workspace, Trello, CRM/billing systems)
Ability to multitask and manage multiple client relationships in a fast-paced environment
Empathetic, service-oriented mindset with a bias toward action and follow-through

Associate Account Manager

Key skills