Manage content calendars, production workflows, and approvals
Ensure content and social work is of highest standard possible
Use social insights tools to derive data to turn into insights and action
Work alongside content strategy/planning team to develop content ideas and plans
Join client calls from an editorial and social perspective to help optimal relationships
Conduct robust research and content audits into client needs
Work with account manager and business director to establish robust QA process
Join regular WIP meetings relating to status updates on assigned accounts
Strong collaboration and constant communication with account teams and external stakeholders
Liaison with internal teams surrounding delivery on client deadlines and expectations
Lead content and editorial brainstorms where needed
Ability to review insights and optimise content according to data

Proven experience in a social/content led agency environment
Strong understanding of platform behaviours, formats, and best practices
Ability to brief, challenge, and elevate creative work
Confident client leadership and stakeholder management
Experience managing budgets, scopes, and commercial conversations
Excellent organisational and communication skills
Familiarity with social analytics tools
Experience with influencer marketing, paid social, or content production (Desirable)
Experience working on integrated campaigns or with global brands (Desirable)

Senior Account Manager

Key skills