Operations Manager

Role Overview

• Lead the day-to-day operations function, ensuring effective delivery of systems, processes and controls
• Lead Contracts Management and administration, providing direct support to Senior Operations Manager and Managing Director.
• Take ownership of our Integrated Management System and ensure policies and procedures are applied across the business.
• Oversee our accreditations, affiliations and certifications ensuring ongoing compliance and timely renewal.
• Support the commercial and projects teams in tendering new business.
• Highlight operational risk and support implementation of robust controls and contingency measures to protect business operations and maintain service delivery.
• Drive operational projects and initiatives that support business objectives, managing resources, timelines, and stakeholder engagement to ensure successful implementation.
• Review, manage, and administer client contracts to ensure compliance with agreed terms and conditions.
• Maintain an accurate and comprehensive contracts register, capturing all essential contract details including values, dates, terms, and ownership, and conducting regular audits to ensure data integrity.

Requirements

• Experience in contract administration and commercial awareness
• Strong working knowledge of ISO management systems (9001 / 14001 essential).
• Ability to manage competing priorities and work autonomously.
• Upbeat personality with a high level of integrity and ethics.
• Excellent organisation, communication and time management skills.
• Flexible on taking on new tasks outside the core role.
• Multi-tasking team player.
• Proficiency in Microsoft Office, particularly Word, Excel and Outlook.
• Fluent English (spoken, written and comprehension).

Benefits

• Hybrid Approach: Work a blend of where you’re most productive
• whether from home or the office, the choice is yours
• 9-Day Fortnight: Enjoy an extra day off every two weeks, giving you more time to focus on what matters most
• Core Hours: Shape your workweek around our flexible core hours, making it easier to balance work and life
• 25 Days Holiday: Take time to recharge with 25 days holiday (+ bank holidays), rising to 30 days at 9 years’ service
• Flexible Bank Holidays: Choose when to take your bank holidays, giving you the freedom to celebrate what matters to you
• Enhanced Pension: Enjoy peace of mind for the future with 6% employer pension contributions, rising to 8% at 5 years’ service
• Enhanced Parental Leave: Enhanced maternity leave and 4 weeks of fully paid paternity leave
• Private Medical: Comprehensive health coverage through Bupa, plus access to our health cash plan
• Mental Health Support: 24/7 access to medical advice through our Employee Assistance Programme
• Bonus Scheme: Annual discretionary bonus based on both company and personal performance
• Professional Registration Scheme: Bonus scheme to award for becoming chartered and registering for membership with professional institutions
• Christmas Shutdown: Enjoy a company-wide break between Christmas and New Year on top of your annual leave
• Company Events: Monthly socials with your local office and three company-wide events per year