Key skills
Communication
About this role
Role Overview
- Responsible for servicer inquiries through phone calls, emails, or webforms
- Support the claims process for repairs of home appliances, consumer electronics, plumbing, HVAC, & electrical systems
- Make repair and/or settlement decisions using appropriate steps
- Utilize approved vendors to procure parts for service providers or customers
- Complete audits and validate incoming provider claims
- Enforce independent servicer agreements
- Manage multiple issues/cases at one time
- Communicate with internal and external stakeholders
- Draft written correspondence to customers and service providers
Requirements
- High School Diploma or GED
- 3 + years in Direct Customer Service to include escalation experience
- 2+ years in Business to Business or Vendor Customer Service
- 2 + years of experience in composing responses to external contacts
- Excellent Customer Service skills
- Excellent verbal and written communication skills
- Strong analytical and organizational skills
- Basic problem-solving skills
- Experience with Microsoft based programs and computer products
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development