Internet Support Specialist
Rock Hill, South Carolina, United States of America
Full Time
1 hour ago
No H1B
Key skills
Communication
About this role
Role Overview
- Screen all broadband internet troubles and technical support requests
- Communicate with customers to resolve connection and email issues
- Provide leads to Customer Service to upgrade existing customer's level of service(s)
- Respond to customer requests regarding internet troubles via phone, email, chat, text and social media
Requirements
- High school diploma or equivalent required
- Computer Technology degree preferred
- 1-2 years customer service in a technical environment and or computer networking experience preferred
- Excellent communication and interpersonal skills
- Troubleshooting and computer skills
Benefits
- World class customer service
- Flexible work arrangements
- Training opportunities