Manage centralized MI follow-ups to support timely case progression and prevent verification delays.
Action MI requests raised by Scoping and Delivery teams in a prompt, organized, and efficient manner.
Liaise directly with candidates or clients via email, phone, and chat to gather missing or incomplete documentation and information.
Track, monitor, and resolve active MI cases within defined service level agreements (SLAs).
Ensure clear and responsive communication across all channels, maintaining professionalism and accuracy at every interaction.
Provide candidate-facing support and guidance on: Candidate Data Entry (CDE) completion, Technical challenges encountered during the process, Required documentation for background checks, Status updates related to ongoing background verification

Experience in customer support, candidate services, recruitment coordination, or a similar administrative role.
Excellent communication skills – both written and verbal – with a professional and friendly tone.
Strong organizational and time-management abilities, with an ability to prioritize tasks in a fast-paced environment.
Proficient in using support tools (email, chat platforms, phone systems); experience with case management
Ability to handle sensitive information with discretion and maintain data confidentiality.
Detail-oriented, with a proactive approach to resolving issues and closing open cases.
Team player with a collaborative mindset and a commitment to providing exceptional support
Desirable: Background in HR services, background verification, or recruitment support.
Familiarity with terms such as MI (Missing Information), CDE (Candidate Data Entry), and background check processes.

Candidate Support Specialist

Key skills