Driving end-to-end delivery excellence across all product lines for the enterprise
Leading a team of leaders who oversee complex, cross functional delivery functions
Ensuring customer commitments, operational rigor, and strategic growth objectives are consistently achieved
Establishing scalable delivery strategy and elevating delivery maturity
Collaborating closely with Customer Success, Product, Engineering, Sales, and Finance teams
Developing and driving the enterprise delivery strategy aligned with company goals
Creating and maintaining delivery frameworks, operating mechanisms, and governance standards
Partnering with Product and Engineering leaders to define delivery roadmaps, resource models, and capacity planning approaches
Building a culture of accountability, operational excellence, and continuous improvement across delivery functions
Overseeing the execution of delivery cycles ensuring commitments are met or exceeded
Communicating delivery updates, risks, mitigation strategies, and performance metrics to executive leadership

12+ years of experience in delivery, operations, consulting, program management, or related areas
7+ years of leadership experience managing Director-level leaders or equivalent senior managers
Demonstrated success leading large, matrixed delivery organizations supporting multiple products or business lines
In-depth knowledge of delivery methodologies and best-practice frameworks
Proven ability to drive operational transformation, implement scalable processes, and elevate delivery maturity
Exceptional executive communication, influencing, and stakeholder management skills
Demonstrated ability to build high-performing teams and develop future leaders
Experience in SaaS, technology, consulting, healthcare, or similarly complex delivery environments
Prior responsibility for P&L related delivery metrics (revenue realization, utilization, efficiency)
Prior experience in authorization or utilization management operations, preferably in a healthcare or payer environment
Background in working across product management, engineering, customer success, or sales organizations
Lean, Six Sigma, PMP, Agile certifications, or similar credentials

Competitive salary
Bonus structure
Generous HSA company contribution
Healthcare, vision, and dental benefits
401k match program available on day one
Unlimited PTO for salaried associates + 9 paid holidays
Hourly associates start at 19 days of PTO
Reimbursement up to $250/year for gym memberships and wellness programs
Education reimbursement
Paid Parental Leave for both birth and adoptive parents
Opportunities to volunteer in the community through various local and national organizations

Vice President, Delivery

Key skills