Responsible for leading a Manager of Account Management and a team of Strategic Account Executives with planning and direction, talent acquisition, and Employee Benefit Consultant (BC) / client relationship development with the goal of improving account retention rates and achieving key performance indicator standards.
Evaluate market changes to identify opportunities to improve Account Management service delivery model to employee benefit consultants and clients.
This role requires approximately up to 50% travel for client or EBC facing meetings.
Develop and manage talent: Identify the skills and performance criteria necessary for success across a variety of roles and manage staff to meet and exceed these standards.
In coordination with the VP of Account Management and HR, assist in creating career-building development plans for staff.
Coach and mentor Strategic Account Executives and Manager of Account Management by observing and providing feedback in order to foster development and success of individuals.
Assist Vice President of Account Management in yearly strategic planning and execution of the plan.
Strategize to develop ways to increase client satisfaction and preserve loyalty and market share.
Build Employer Benefit Consultant (EBC) relationships and maintain proactive outreach to identify changing needs and competitor strategies.
Partner with Business Development to build EBC relationships.

Bachelor’s Degree required; Master’s Degree preferred
Minimum of 10 years of work experience preferred
Minimum of 6 years of demonstrated proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience
Capable of interfacing well at all levels within a large organization and client base
Project management, planning, and organizational skills
Excellent verbal and written communication skills
Excellent organization, motivation, leadership and interpersonal skills
High energy, with a strong ‘can do’ attitude
Thrives in a dynamic, fast paced environment with many simultaneous projects.

Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, Vision, Short
and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
Additional buy-up options for Short
and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies
A robust mental health benefit and EAP service through Spring Health to support you when you need it most

Director, Account Management – Pharmacy Benefit Management

Key skills