Senior Manager, Service Advantage Future State & Process Excellence

Role Overview

• Leading complex initiatives, aligning project priorities with strategic goals, influencing key stakeholders, and developing Lean capabilities within the team.
• Utilizing customer insight and market data to design future state visions for operational workstreams, partnering with commercial, digital, IT, and technology transformation teams to align and deliver on these visions.
• Facilitating design and improvement workshops, Kaizen events, and training sessions leveraging Lean principles and best practices to drive step-change improvements in process capability, customer experience, and results.
• Using Lean value stream mapping to analyze operations and identify opportunities for improved flow, reduced waste, and optimized resource utilization.
• Investigating and identifying new technology capabilities to support workstream development toward the future state vision.
• Building a 3–5 year detailed roadmap of major process, technology, and organizational changes required to deliver the future state vision.
• Coaching cross-functional teams on Value Stream Mapping, Lean, DMAIC, Kaizen, Agile, and Design for Lean Six Sigma techniques to unlock maximum potential.
• Partnering with operations to create and implement change management strategies throughout the roadmap lifecycle and monitoring key performance indicators for expected improvements.
• Gathering, validating, and analyzing data to support continuous improvement initiatives and ongoing activities.
• Developing and managing a prioritized hopper of improvement opportunities.

Requirements

• Bachelor’s Degree or higher AND (10) ten years of experience driving complex process redesign, lean improvement initiatives, and continuous improvement projects in a private, public, government or military environment OR High School Diploma/GED AND (16) sixteen years of experience driving complex process redesign, lean improvement initiatives, and continuous improvement projects in a private, public, government or military environment
• Design for Lean Six Sigma experience
• Two (2+) years’ experience with Lean Value Stream Mapping

Benefits

• Health insurance
• Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits