About this role
Role Overview
- Take full accountability for the commercial success of our digital customer journeys, ensuring value is maximized at every touchpoint from acquisition to renewal.
- Own and develop robust plans to enhance our digital value proposition, identifying new opportunities to optimize performance.
- Ruthlessly prioritize the digital roadmap, building consensus across teams while remaining comfortable as the ultimate decision-maker to ensure the highest-value initiatives are delivered.
- Use complex data and insights to identify opportunities, inform high-stakes decision-making, and track daily performance against targets.
- Collaborate with experts across Digital, Operations, Change Delivery, Marketing, Product, and Pricing to bring commercial plans to life.
- Communicate performance, outlook, and strategy to senior stakeholders, providing clear, compelling narratives and staying confident when delivering contrary or unpopular advice to leaders.
Requirements
- Highly numerate with knowledge and experience in managing commercial performance within a fast-paced environment.
- Knowledge and experience of what it takes to develop and maintain a high-performing digital journey in a highly regulated industry.
- Proven ability to manage competing demands and prioritize effectively, ensuring focus remains on the most impactful commercial outcomes.
- Knowledge and experience in building effective relationships across technical and non-technical teams, with the ability to summarize complex topics clearly.
- A self-starter who challenges assumptions and is motivated to deliver quality while striving for continual improvement.
Benefits
- Employer contributed pension
- Annual company bonus
- Holiday allowance (plus the option to buy or sell days each year)
- Discounted home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Buy as you earn share scheme
- Employee discounts and cashback