Build strong relationships with your customers so they feel comfortable contacting you and providing honest feedback, so we can continuously improve our service.
Stay in the know about build progress by attending development team meetings.
Accompany your customers as they get to know their home during its construction.
Showcase our thoughtfully-designed homes to customers after they’re built, so they understand their benefits, like flexible living and energy efficiency.
Visit your customers once they’ve moved in to make sure they are happy, and if they have concerns, help resolve them.

Experience in a customer-facing role within a service industry.
Polite, professional and an excellent communicator.
Open to a challenge, change and strives for continual improvement.
Knowledge of the homebuilding industry desirable but not essential as training will be provided.
A natural in building and fostering internal and external relationships.
Attention to detail, a passion for excellence and the ability to work independently and make key decisions.

Customer Relations Manager

About this role