Server as the primary technical point of contact for enterprise customers onboarding and beyond.
Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
Lead technical discovery sessions to gather integration requirements.
Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams.
Provide clear technical documentation and guidance for internal and external stakeholders.
Help define and scale our North American Solutions function—setting the bar for future hires.

5+ years experience with complex implementations for large enterprise customers (AI/SaaS experience is required)
Experience with CCaaS, UCaaS and/or AI Voice Agents
Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems.
Familiarity with at least one programming language (e.g., TypeScript, JavaScript, Python). TypeScript is our core stack–experience is a plus.
Experience working with enterprise platforms like Salesforce, Zendesk, Twilio, AWS and Content Management Systems.
Ability to communicate technical concepts clearly to both technical and non-technical audiences.
Comfortable managing multiple projects and shifting priorities in a dynamic environment.
Strong interpersonal skills and ability to build trust with both clients and internal teams.
Self-starter mindset–comfortable operating with autonomy in a fast-paced environment.

Senior Solutions Engineer

Key skills