Serves as the internal day to day client account manager
Works with Consultants, Client Advocates, NA Operations and Support
Participates in the implementation of new clients
Assists in the assessment of client specific benefits
Monitors key deliverable dates related to marketing
Trains clients and consultants on E bill
Handles escalated or system problems identified by the Account Advocates
Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials

Bachelor's Degree required
4 years of experience in an account management environment in a support role and/or in a client facing or professional role
Excellent written and oral communication skills
Good analytic and problem-solving skills
Ability to work independently
Knowledge of health care and health benefits
SC Life and Health Insurance License (within 6 months of hire)

Client Relationship Manager

Key skills