Salesforce, Revenue Operations Specialist

Role Overview

• Implement Salesforce configuration changes (Flow, fields, lightning pages, dynamic layouts, actions, Products & Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards and reports).
• Manage user and license administration, including new user setup, deactivation, roles, and permissions.
• Gather user and stakeholder requirements, translating them into scalable, best-practice solutions with a focus on exceptional user experience.
• Manage sandbox environments, including testing and deployment.
• Ensure seamless technical and business alignment of third-party integrations with existing systems.
• Perform proactive system maintenance (Security Reviews, Release Updates, Health Checks).
• Troubleshoot Salesforce issues and serve as the primary contact for user support.
• Ensure data accuracy and security within Salesforce, including management of backup tools and integrations.
• Enforce data entry standards and monitor CRM hygiene to ensure data quality from Sales teams.
• Conduct regular audits of Salesforce data and implement validation rules and automations to secure quality, accuracy, and completeness of data.
• Develop and share CRM usage best practices to help sales reps maintain accurate records.
• Work in close cooperation with the Sales & Partner Enablement teams to provide onboarding training for new hires, as well as ongoing training and support for the sales team on Salesforce and other RevOps tech stack tools.
• Create user-friendly training materials, tutorials, and reference guides to enhance tool adoption and proficiency.
• Serve as a key resource for answering questions and troubleshooting revenue operations tool issues.
• Develop and maintain technical documentation for Salesforce processes and configurations ensuring it is user-friendly and always up-to-date.
• Build and maintain Salesforce reports and dashboards across stakeholders from company Leadership to department heads, providing insights and actionable KPIs into a variety of metrics covering Sales performance and forecasting accuracy, Pipeline health, Target attainment, and CRM usage.
• Analyze data and usage trends to proactively identify areas for sales process improvement.
• Develop and manage regular reporting cadence for KPIs and operational metrics, ensuring data accuracy and relevance.

Requirements

• Degree in Business Administration, Economics, Technology, or a similar field.
• Excellent mastering of Salesforce is required; Admin or Advanced Admin Certifications are strongly preferred but not mandatory.
• Minimum of 2-3 years of hands-on Salesforce administration experience.
• Demonstrated proficiency with Trailhead Badges/Superbadges.
• Experience implementing Salesforce Flow, fields, lightning pages, dynamic layouts, actions, Products & Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards and reports.
• Experience with Salesforce analytics, reports, and dashboards.
• Proficiency in Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience with sandbox testing and deployment.
• Excellent communication, collaboration, and team-working skills.
• Contribute to a thriving work environment built on accountability and trust.
• Build strong working relationships across teams.
• Strong analytical skills and attention to detail.
• Proven business understanding mindset and a proactive approach to platform enhancements.
• Ability to understand the bigger picture, apply a thoughtful approach, contextualize problems, and customize solutions.
• Empathetic and optimistic, "glass half-full" approach.
• Ability to work independently in a fast-paced environment with a high degree of accountability, and adaptability to the evolving needs of the business.
• Real passion for Salesforce and a desire to implement best practice solutions in real-world conditions of a fast-pace business.
• Availability and responsiveness to questions, with a willingness to help, teach and empower co-workers.
• Strong presentation and training skills.
• Excellent written/verbal communication skills in English.

Benefits

• Remote opportunity;
• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.