Community Manager

Role Overview

• Manage and maintain the Circle community platform (spaces, permissions, navigation).
• Support member onboarding and provide technical support when needed.
• Set up and optimize workflow automations such as onboarding sequences and notifications.
• Organize and support 1–2 community events per month including scheduling and follow-ups.
• Document standard operating procedures for community workflows.
• Test courses and learning content to ensure a smooth user experience.
• Monitor course completion rates and identify improvement opportunities.
• Collect member feedback through surveys, polls, and direct conversations.
• Recommend improvements to enhance the learning experience and participation.
• Encourage participation through posts, discussions, and member interactions.
• Design and run engagement activities such as community prompts, challenges, Q&A sessions, and peer circles.
• Reach out to inactive members to encourage participation.
• Track engagement trends and experiment with new engagement strategies.
• Help maintain a safe, inclusive, and positive community environment.
• Reinforce community values, guidelines, and purpose across interactions.
• Provide monthly insights on community engagement and member sentiment.
• Assist with moderation and escalate sensitive issues when needed.

Requirements

• Experience managing online communities or digital platforms.
• Strong communication and interpersonal skills.
• Ability to engage and support community members effectively.
• Organized and proactive with attention to detail.
• Comfortable working with online tools and learning new platforms.
• Experience with Circle platform or community platforms is a plus.

Benefits

• Flexible working hours (approximately 15 hours per week).
• Fully remote role – work from anywhere.
• Gain hands-on experience managing a global online ecosystem and learning platform.
• Direct collaboration with the Founder and community leadership