Implement Planet’s technical customer onboarding program by delivering tailored and scalable onboarding experiences, aligned to customer needs.
Lead and coordinate cross-functional onboarding kickoff calls with new customers, ensuring clear alignment on goals, timelines, and next steps.
Partner with Technical Support to ensure smooth user provisioning and a seamless handoff into technical onboarding activities.
Deliver and coordinate technical onboarding trainings, including:
Leading select live onboarding sessions
Coordinating delivery across Education, Support, and other subject matter experts as appropriate
Design, maintain, and improve scalable onboarding content and campaigns, including:
Automated onboarding communications
Role, persona, or industry-specific onboarding resources
Serve as a central point of contact for onboarding alignment across Education, Customer Success, Technical Support, Professional Services, and Product.
Maintain and update onboarding-related learning resources in Planet’s Learning Management System (LMS) and related education platforms (Planet University, Community, Documentation, Help Center).
Contribute to the definition and continuous improvement of onboarding processes, documentation, and internal enablement materials.
Use onboarding engagement data and feedback to inform improvements to onboarding content, delivery, and coordination.
Requirements
4+ years of experience in a customer-facing role such as customer onboarding, technical training, customer education, technical support, or customer success.
Bachelor’s degree in a related field.
Solid technical aptitude, with experience explaining technical concepts to non-technical audiences.
Experience creating and delivering technical trainings, workshops, or enablement sessions.
Hands-on experience with coding or scripting, particularly in Python, sufficient to understand customer workflows, troubleshoot issues, and support technical onboarding.
Familiarity with adult learning principles and best practices for customer education.
Ability to own and coordinate cross-functional programs, balancing organization, collaboration, and stakeholder alignment in a customer-facing environment.
Tech Stack
Python
Benefits
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning