Key skills
PythonCollaborationCustomer Success
About this role
Role Overview
- Implement Planet’s technical customer onboarding program by delivering tailored and scalable onboarding experiences, aligned to customer needs.
- Lead and coordinate cross-functional onboarding kickoff calls with new customers, ensuring clear alignment on goals, timelines, and next steps.
- Partner with Technical Support to ensure smooth user provisioning and a seamless handoff into technical onboarding activities.
- Deliver and coordinate technical onboarding trainings, including:
- Leading select live onboarding sessions
- Coordinating delivery across Education, Support, and other subject matter experts as appropriate
- Design, maintain, and improve scalable onboarding content and campaigns, including:
- Automated onboarding communications
- Role, persona, or industry-specific onboarding resources
- Serve as a central point of contact for onboarding alignment across Education, Customer Success, Technical Support, Professional Services, and Product.
- Maintain and update onboarding-related learning resources in Planet’s Learning Management System (LMS) and related education platforms (Planet University, Community, Documentation, Help Center).
- Contribute to the definition and continuous improvement of onboarding processes, documentation, and internal enablement materials.
- Use onboarding engagement data and feedback to inform improvements to onboarding content, delivery, and coordination.
Requirements
- 4+ years of experience in a customer-facing role such as customer onboarding, technical training, customer education, technical support, or customer success.
- Bachelor’s degree in a related field.
- Solid technical aptitude, with experience explaining technical concepts to non-technical audiences.
- Experience creating and delivering technical trainings, workshops, or enablement sessions.
- Hands-on experience with coding or scripting, particularly in Python, sufficient to understand customer workflows, troubleshoot issues, and support technical onboarding.
- Familiarity with adult learning principles and best practices for customer education.
- Ability to own and coordinate cross-functional programs, balancing organization, collaboration, and stakeholder alignment in a customer-facing environment.
Tech Stack
- Python
Benefits
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off