Monitoring and managing operations associate targets to assure timely and accurate billing and follow up that meet or exceed agreed upon SLA’s for assigned clients.
Design in coordination with leadership, distribute, train and monitor the workflows for team members.
Support and develop staff to ensure client and company expectations are being met.
Assist with the onboarding and training process, provide on-going feedback to leadership specific to employee performance and assist with employee retention.
Monitor work quality and maintain regular audit processes for internal employees.
Respond to billing coordinators on any process related queries and manage all first level escalations while acting as the initial point of contact.
Participate on client meetings/calls for all assigned clients.
Provide management with updates on the biggest workflow trends and issues for their assigned clients and share the resolution plan.
Serve as a front line back up to ensure work processes continue to flow when assigned staff are out of the office.
Responsible for completion of client specific projects assigned by leadership.
Ensure completion of all internal logs, vendor logs, and research complex issues to resolution.
Lead, support, develop, and assist in retaining high-performance, passionate company employees, developing and implementing training programs to increase staff productivity where appropriate.
Research and resolution of trends or client issues as assigned.

Education: Bachelor’s Degree, Associate’s Degree or equivalent in education or experience
Experience: 2+ years of experience in collections experience from multi-specialty group for physician billing; prior leader experience 3+ years of experience in Medical billing and/or collections experience in a healthcare or insurance environment

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short
and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.

Team Lead, Operations

Key skills