Provide consultation to employees and managers on complex policy matters; handle escalated queries from employee-initiated HR tickets, department inboxes (ex: Tier 1 & 2)
Provide expertise & guidance while providing case management for escalated or complex queries requiring direct ER/Legal intervention (Ex: Tier 3)
Provide feedback and coaching to managers and business leaders on employee issues related to performance, policy violations, & workplace accommodations; address escalated issues as needed
Conduct effective, consistent, & compliant investigations in accordance with company policy for complex employment related claims made by current or former employees
Guide leaders and HR Business Partners on appropriate actions following conclusion of an investigation

Bachelor’s degree in a related field
Master’s degree preferred
Minimum of 5 (five) years’ experience in an Employee Relations or equivalent role
Experience in financial services business preferred
Strong proficiency with Microsoft Office programs and with web-based reporting tools preferred
Experience working with Human Capital Management (HCM) systems required, prior experience with Workday preferred

Senior Employee Relations Consultant

Key skills